What could be simpler? You open your mouth, say what you want to say, and the person you're speaking to immediately understands and acts on what you've said. Or, better still, everyone leaves the meeting with the same understanding. Yet often, the real result can be confusion, conflict or anger – despite our best efforts to avoid them.

SOI can help you better understand these issues, why they arise, and develop an approach to communication that overcomes them. We specialise in helping you connect with individuals or groups that are important to your business, by introducing you to tools and techniques that break down barriers in communication, and effectively build bridges between you and the people you wish to influence and persuade.

 

Whether you want to drive individual, team or organisational success, SOI will help improve performance by ensuring the connections between you, your people, your teams, your business strategy and your customers are as effective and robust as possible, by addressing issues such as:

• Breaking the ‘silo’ mentality – how to make the mindset changes that will drive all departments to connect to the bigger picture of your organisation?
• Driving positive change – how to deliver compelling messages that will lead large groups of people into action?
• Delivering customer value – how to forge connections with every client, even those ‘difficult’ ones?
• Improving team performance – how to inspire individuals to take ownership of your business goals?

Although we may not realise it, each of us has our own 'map of the world' which governs our behaviour and gives structure to our lives. But for SOI, 'the map is not the territory', has become something of a mantra. We believe that achieving lasting business and personal success depends on our ability to understand not just our own way of seeing and doing things, but how that may differ from what our customers and colleagues are driven to say and do. The key to influencing and communicating is to stop hoping that everyone will move to your map, and start exploring the unique maps of others.