When there are deadlines to meet and customers to satisfy, are you sometimes frustrated by those people for whom it always seems you are 'talking a different language' or 'banging your head against a brick wall'?

By introducing you to the Language and Behaviour (LAB) Profile, this workshop will teach you how to better understand, predict and influence the behaviour of others, enabling you to achieve higher levels of performance in your work. It will also help you develop effective communication skills for use in everyday one-to-one or team working environments, such as Sales and Marketing, Team and Individual Development, Coaching, Training, Recruitment, Litigation and Conflict Resolution.

Understanding the LAB Profile will help you to:

• Recognise and understand how everyone is unique and why some barriers to communication exist with some people.
  
  
• Understand why you 'click' with some people and 'clash' with others.
  
  
• Gain rapport (especially with 'difficult' people/customers) by acknowledging them in their view of the world. You will learn that you don't have to agree with their view, but you do need to recognise it, respect it, and be flexible in the language you then use to communicate with them.

• Acquire tools, techniques and skills that will allow you to recognise the linguistic preferences of other people. You will then learn how to respond using the language that is most appealing to them (rather than continuing to use the language that suits you), allowing you to communicate more effectively and achieve the results you desire.

The workshop covers:

• Recognising how everyone is unique and how you can tell by the language that people choose to use
  
  
• Redefining and developing the art and skill of listening (to colleagues and customers)
  
  
• Building confidence and the ability to identify and understand the 'motivation traits' of others, i.e. how a person's motivation is triggered and maintained
  
  
• Developing behavioural flexibility - so you can speak the language that will influence the other person and get them motivated to take action
  
  
• Applying these new learnings to the workplace and specific roles